Top Ten Questions We Get Asked – #7 Who else is using you?
We get asked this question a lot when we are out meeting with agencies. Having a list of references that you can call to get real, unbiased feedback is great way to get a full picture of the company and the product that you are interested in. You also might have questions about how the software works with agencies of your size or that offer similar types of services. It’s important to see if there are any other customers that are similar to you in those aspects. These are common concerns that are alleviated only when an agency speaks to other agencies of similar size or scope using the product.
We encourage anyone looking at our product to reach out to customer references because we understand this is a natural and oftentimes required step in making a decision. On the flip side, if you request a list of references from a vendor and they avoid giving you customers to call – this is a major red flag.
Commonly, the root of the question when an agency asks “Who else is using MediSked” is that they want to know that our customer base is comprised of other agencies that are providing similar services, face similar challenges, and have similar document and business workflows. One of the things that makes MediSked unique is that our only focus is on provider agencies and our software was created specifically to handle the unique workflows, services and challenges that these agencies face. There are other products on the market that are being targeted to not only you, but entirely different types of agencies. The product is focused more generally and oftentimes, agencies have to “fit” into the software instead of the other way – the software fitting the agency.
The moral of the story here is that this question is very common and very important. Getting customer references and understanding if the software product you’re interested in is being sold to other populations should give you a comfort level (or discomfort level) on the intangibles of the product and the company. This is the critical information that you will never find in the product brochure!