When agencies begin to think about a switch from a paper based system to an electronic health record, many worry that their employees’ may not have the proper fluency and experience with using technology. One of our clients shared a best practice for easing the transition to technology for employees who have limited technology skills.
One of our clients implemented MediSked Connect – Agency Management Platform back in 2005 and shared the similar concern about their staff’s skill level with navigating computers and the internet. The agency conducted a survey of their own employees to assess their level of comfort with technology. They then enrolled the employees who needed the most assistance to a local, day-long IT course to develop fluency with the basic tasks associated with using a computer. Once the staff were comfortable with using computers, their internal training on MediSked went smoothly, allowing the agency to drive efficiencies and generate innovations to ultimately improve the lives of the individuals they support.
Do you have any best practices from your implementation to technology? If so, please share in the comments below!