In a recent conversation with my colleagues, my life changed forever by one complete sentence. Well, it was the rule that applied to the sentence that changed me, actually.
The foundation of a rule I had followed for most of my lifetime was debunked, and I was horrified. We were having a discussion on topics of thought and style of writing, when the conversation drifted to punctuation. I was told the proper format for punctuating with a period at the end of a sentence required only one space and not two in between sentences. Gasp! Wait, what? Since when and how come no one told me?
From the beginning of time, I was taught the punctuation golden rule: at the end of a complete sentence, include two spaces before beginning a new sentence. I was taught this was the formal, proper way to finalize a complete sentence. It was considered sloppy writing, or lacked attention to detail, if only one space was accidentally left before moving on to the next sentence. Some may have gone so far as to imply it was a disregard to the formality of ending one’s thought. Unlike a comma with the one-space rule to interpret a pause in thought, two spaces meant it was final. Two spaces meant more than just breathing; it signified a stop and a signal that you can now proceed to the next sentence.
Now, I am all for following the rules, but no one told me the rule changed. Keep in mind, the two-space rule was ingrained in me from the moment I started learning how to write. It was one of the pillars of the foundation of writing. It was a concrete rule, back in the day, anyway.
However, what happens when the rule changes and no one tells you? What if no one effectively communicates this change? It’s fine if the rule doesn’t have a significant impact, like whether you choose to include two spaces or one after a period, but what if there is a lack in communication regarding something significant that does affect you, or the organization you work for?
At MediSked, communication is at the forefront of importance, both within our organization and with our clients. From day one, a customized project plan and timeline are developed, and services and supports are established to ensure the project stays on task and within budget of our clients’ expectations.
The MediSked Premier Services team provides project management, consultation, training, and knowledge transfer services by encompassing the following:
- Utilize “just-in-time” train the trainer approach through knowledge transfer sessions
- Transform the client project team members into MediSked Subject Matter Experts (SMEs)
- Empower the client project team to take ownership of MediSked platforms and train remaining agency staff
- Deliver a seamless on-boarding process that leverages MediSked platform knowledge transfer documentation and agency specific custom process manuals
- Provide a baseline for best practices and software configuration
The Premier team sets clearly defined guidelines and expectations from implementation to completion of a project via training, support, and resources throughout the lifecycle of a project; with effective communication as the vital tool.
So, when something changes (like the period rule!) the client project team receives real-time, updated information, to assist in the development and delivery of a successful project.
Kristen Moyer is an Implementation & Training Specialist with MediSked. Her portfolio includes twenty years of professional experience in technology, training, customer service and project development. Kristen has worked in a variety of industries including IT, legal, and e-discovery software solutions, with a strong focus on customer service, training and support. She graduated from East Carolina University with a B.S. in Health Education.