facebooktwitterlinkedin

Platforms

Benefits to Every Department

MediSked Connect Benefits Your Whole Agency
MediSked Connect is a total agency management solution. That means that every department will realize the benefit of using a single system to manage all of the data that comes into the agency every minute of the day. Below is a brief look at how MediSked Connect helps the unique needs of each department.

Human Resources | Field Staff | Scheduling | Quality Assurance/Compliance | Billing | Payroll | Accounting/Finance | Director/Manager Level

Department: Human Resources

Problem they are trying to solve

  • Managing employee information
  • Tracking trainings & certifications
  • Oversee employee discipline
  • Employees with wrong qualifications are going to clients unable to provide the proper service
  • Background investigations

What they need most

  • Centralized database that connects employees with clients
  • Ensure qualified employee’s serve clients
  • Have a record of performance
  • Manage employee training hours

How does MediSked Connect solve their problem?

  1. Track: employment status, hire date, termination date, trainings, certs, health requirements
  2. File: employee info, disciplinary info, application, any other flat files
  3. Schedule: Matches employees to clients based on specific qualifications necessary for client needs
  4. Query: Demographics, Training matrix, Medical renewal dates, cert expiration dates, exclusion checks

Key areas in MediSked Connect

  • HR/Payroll section: Training matrix, view employee file
  • People and Services section: Query builder (More Information Page)

Key reports in MediSked Connect

  • Employee Qualification Change Report
  • New Hire Report
  • Employee Discipline Report

RETURN TO THE TOP

Department: Field Staff

Problem they are trying to solve

  • Making documentation of services delivered easier
  • Making the delivery of their documentation back to the office easier
  • Keeping track of paperwork

What they need most

  • Easy to use and access documentation tool
  • Be always mindful of clients goals and working to achieving goals
  • Clear and up to date work schedule

How does MediSked Connect solve their problem?

  1. Schedule: view their schedule real time, pick up open shifts
  2. Documentation: Enter service notes quickly & easily, assistance with required documentation
  3. Client information: View demographics, service & goal plans, caseload information
  4. Workload management: track reminders from managers, collaborative messaging, get directions to clients, personal M Drive for storing important files & having access to them anywhere

Key areas in MediSked Connect

  • Schedules section: View schedule, enter notes, see open shifts
  • People and Services section: view caseload, more information on clients, plan info
  • My MediSked section: Employee’s caseload – can view client’s full schedule and set up caseload to show certain data fields

RETURN TO THE TOP

Department: Scheduling

Problem they are trying to solve

  • The ability to better manage lining up service provision utilizing the authorized units within applicable regulatory constraints
  • Filling open shifts
  • Managing the flow of employee call-ins
  • Balancing the schedule to line up qualified employees to deliver the right service to clients
  • Tracking overtime and mileage

What they need most

  • Real time tracking of schedule changes
  • Ability to connect employees to clients to services to locations
  • Accurately track utilization hours

How does MediSked Connect solve their problem?

  1. Employee scheduling: client & employee schedules are one in the same, MIP- scheduling considerations & groups, open shift tracking, print schedules, previous staff list
  2. Higher quality scheduling: 5 steps of scheduling (error free) – line up qualified employee’s, clients, services, location, & time Schedule as far in advance as possible
  3. Billing integration: Billing and payroll generated directly from completed blocks, non-billable service tracking (vacations, trainings)

Key areas in MediSked Connect

  • Schedules/Notes section: View schedule, create schedule, client/employee history
  • Planning section: view planned hours, view hours serviced, current plan summary

Key reports in MediSked Connect

  • Marginal cost report
  • Significant change reasons report
  • Current plan summary
  • View hours serviced
  • View planned hours by service for following week
  • View planned hours by service mid-week

RETURN TO THE TOP

Department: Quality Assurance / Compliance

Problem they are trying to solve

  • Ensuring that all applicable rules and regulations are being followed
  • Catch deficiencies before outside auditors discover them
  • Organizing and tracking all required documentation

What they need most

  • Ability to report incidents during care to trend and improve to help prevent in the future
  • Ability to review all documentation and utilization to ensure it is compliant with regulations
  • Act as a double-check over all other areas

How does MediSked Connect solve their problem?

  1. Authorization/Documentation: Audit all service notes before submitted to billing, check eligibilities on clients receiving services, collaborative messaging to fix notes, assistance gathering required elements for service notes, streamlined note capture process
  2. Incident Reporting: easily pull client/employee schedules, pull client/employee information (employee training or client care plans), document tracking and alerts available to manage incidents
  3. Service Plan / Utilization tracking: track plan dates, set utilization limits, upload plan docs. 70% of all authorized home based care is utilized, with MediSked it’s over 90%
  4. Scheduling: Prevent scheduling unauthorized service levels or employees or ineligible clients

Key areas in MediSked Connect

  • Schedule/Notes section: view schedule (incident reporting), view audited/approved notes (compliance)
  • People and Services section: Query builder – pull client/ee demographics or contact info (incident reporting), check employee health requirements or client eligibility expiration dates (compliance)
  • Authorization/Documentation section: view and audit service notes
  • Collaborative Messaging section: View completed documents
  • Planning section: current plan summary, view hours serviced, view planned hours, planning matrix (shows plans that are entered and not entered)

RETURN TO THE TOP

Department: Billing

Problem they are trying to solve

  • Very time consuming and tedious to manually submit and track billing for all services provided
  • Encounter the risk of getting claims denied based on insufficient or incorrect service note documentation
  • Almost impossible to track utilization for billing up to approved hours per each client
  • As a result, most times they go conservative with # of hours provided so they don’t incur overage fines
  • Adjusting billing rates every time they change
  • Review remittances each week and locate claims and adjust when necessary

What they need most

  • Organization
  • An automated system that submits and tracks billing
  • A way to track utilization so they can bill more hours without fear of penalty

How does MediSked Connect solve their problem?

  1. Schedule: billing automatically calculated off of schedule, service plan tracking
  2. Billing Management: Quickly and easily submit claims, track and rebill claims, multiple electronic billing option, easy retrieval of billing documentation
  3. Reporting: simple & robust reporting, line level accounts receivable
  4. Compliance: client eligibility expiration date on MIP, audit/approval of notes prior to billing

 

Key areas in MediSked Connect

  • Billing section: View submitted claims, accounts receivable, eligibility/remittance info
  • Schedule/Notes section: View audited/approved notes

Key reports in MediSked Connect

  • Billing Report
  • Total Billed
  • Amount first billed
  • Amount voided
  • Amount paid
  • Remittance report

RETURN TO THE TOP

Department: Payroll

Problem they are trying to solve

  • Streamlining a separate payroll system to all of the information needed to calculate employee payroll
  • Collecting, auditing and organizing employee timesheets, notes and billable v. non-billable time
  • Tracking multiple rates for one employee depending on the service they are providing

What they need most

  • A system that integrates directly with their payroll software
  • Tracking all of the different inputs to report payroll accurately, including different rates
  • A system that would eliminate manual collection and organization of time sheets that result in human error

How does MediSked Connect solve their problem?

  1. Track: all of the information that makes up payroll (hours, rates, mileage, expenses), overtime monitoring and projecting, salaried employee hours
  2. Schedule: ability to report billable and non-billable service information, combination of service notes and timesheets will lead to less upfront work (reduce time to reconcile), built in error checking thru the schedule
  3. Telephony: available to field staff for employee tracking down to the minute, integrates directly with schedules
  4. External Interface: extract payroll data to payroll solution

Key areas in MediSked Connect

  • HR/Payroll section: view payroll, view payroll matrix, view planned hours
  • Schedule/Notes section: View audited/approved notes

Key reports in MediSked Connect

  • Total Payroll in $
  • # of Hours worked by service
  • Hours worked vs. billed by service
  • Total hours of overtime
  • Top 10 EE for overtime
  • Mileage
  • Top 10 EE mileage earners
  • Benefits information

RETURN TO THE TOP

Department: Accounting / Finance

Problem they’re trying to solve

  • Managing revenue in a separate system
  • Not connected back to any information or insight regarding the revenue
  • Unable to generate reporting on revenue utilization within plan periods

What they need most

  • The ability to drill into revenue and have data behind that connects the services provided to the revenue and the submitted claim information

How does MediSked Connect solve their problem?

  1. Reporting: More visibility into revenue streams (billing reports allow for quick and easy analysis)
  2. Planning: Budgeting and forecasting is made simple
  3. External interface: direct interface to accounting software is available (post to General Ledger directly from MediSked)

Key areas in MediSked Connect

  • Billing section: view submitted claims, current plan summary, post to general ledger

RETURN TO THE TOP

Department: Director / Manager Level

Problem they’re trying to solve

  • Their resources and information are spread out all over the place
  • It’s hard to manage systems that are disconnected, manual, and reactive
  • Unable to get a clear picture how every department and every piece of data is functioning together

What they need most

  • A single system to view and manage all of the moving pieces in an agency

How does MediSked Connect solve their problem?

  1. Access/View: instant access to field info, MIP & tracking (diagnosis, assessment dates, eligibility expirations, managers can easily see client’s full schedule including other program services for a total picture into client’s service delivery, ability to review HR info on staff (employee file & performance notices can be searched & reviewed quickly)
  2. User Management: assistance prompting employee’s to enter required elements for service notes, assign reminders that will be on users’ home screen, current document templates can be uploaded for staff to utilize when changes are made
  3. Schedules: service plan tracking (track plan dates, set utilization limits, upload plan docs), location based service managers can quickly pull up location schedules (can see open shifts as well as client/employee ratios)
  4. Care: Staff unfamiliar with new client’s info will have access to their care plans and service plans as well as other client info and history

Key areas in MediSked Connect

  • People & Services section: Query Builder
  • Schedule/Notes section: audit/approve notes, location capacity utilization (client to staff ratios to monitor compliance)
  • Planning section: current plan summary (potential revenue), current plan status (track plan dates)
  • Payroll/HR section: View employee file
  • Collaborative Messaging section: View completed, assigned, overdue docs

RETURN TO THE TOP