MediSked Offers Industry-leading, US-based Support
MediSked implements industry help desk best practices, including priority and severity request/issue models, all of which ensure above-industry standards for response and issue resolution times and communication cadences. Our support team is 100% US-based, timely, and best-in-class.
MediSked’s Support Team’s Response Times and Issue Resolution Times are Above Industry Average
Take Ownership Over Your Solution
While Maximizing Efficiencies & Cost Savings
As a MediSked client, your organization designates its own internal system administrator for your MediSked solution. Your system administrator will be trained during implementation to provide basic support and trouble-shooting specific to your organization’s instance of the MediSked platform. As the first line of support, system administrators are equipped to help with basic platform needs – password resets, setting up a new access level, user roles and more.
If users need additional, more in-depth support, your organization’s designated MediSked Support Contact can then reach out to MediSked Support at virtually any time.
Self Service Support Portals
MediSked offers user-accessible portals with a ticketing system for Designated Support Contacts to create and track tickets. Within the portal you’ll find:
- Our Support Team phone number and email
- Designated support contact information
- How to contact after-hours support
Specifically designed for Designated Contacts, Administrators and Super Users, our community is a great place to find: User-to-User Discussion Forums, Platform Updates, Event Information, Webinar Recordings and more.