The “Tech-y” Lowdown

*Warning** This section is extremely technical. Please proceed with caution and caffeine!

MediSked Connect is offered exclusively as a hosted Software as a Solution (SaaS). The SaaS model allows for uninterrupted, secure, and HIPAA compliant service while enabling the MediSked support and development teams to be highly responsive to your needs and minimize Total Cost of Ownership (TCO). Let MediSked, LLC perform the server management and handle the hardware investments. These include:

    1. Upgrades and updates
    2. Maintenance
    3. Monitoring
    4. Hosting
    5. Backups

Our customers activate the license (initial activation) and subscribe to the monthly license to the application.

MediSked uses Amazon Web Services (AWS) Infrastructure as a Service (IAAS)


  • Networks built for ZERO downtime:
    • Cisco 12000 Gigabit routers equipped with Hot Standby Router Protocol for full redundancy
    • Fully redundant Cisco switches to provide survivability and traffic distribution
    • A redundant IP backbone operating at speeds up to 10 Gbps IP Network:
    • Three Tier 1, Carrier Class Network transporting 72% of the Nation’s Internet traffic daily
    • OC-x level or Gigbabit connectivity to all major Peering Points
    • Self-Healing SONET network re-routes traffic in milliseconds to avoid bottlenecks and overloads
    • Traffic monitored 24/7/365 by technicians located at Network Operations Center
    • MediSked Network Service Level Agreement: 99.9% Uptime, <85ms Latency, <.5% Packet Loss

    Security and reliability are the number one priorities for us on the technical side. The features include:

    • 2048-bit SSL encryption of all web data, behind network and host firewalls
    • SSL encryption used between Web and SQL servers
    • Databases encrypted with certificates, fields with Protected Health Information encrypted

    On the customer side, the web application contains a myriad of security features as well. These include:

    • Mandatory agreement to terms and conditions of use, required to access system
    • Automatic log off after 20 minutes of inactivity between client and server
    • Strong password requirement with mandatory password expiration policy
    • Agency-wide option to enable MediSked password or integrate with LDAP/AD
    • Two form identification for authentication (agency-wide option)
    • Unique logins per user linked to highly configurable access control restrictions based around programs, clients, employees, services, locations, caseloads, schedules, service notes, documents, plans, billing, and payroll.
    • Access configurable on temporary or permanent basis
    • Full logging of transactions with audit control capabilities, including login logs and client data access
    • Digital signatures on service notes to ensure authentication, non-repudiation, and integrity.


    Local Workstation / Portable Device Requirements

    • PC with Microsoft Internet Explorer 7+, Firefox 3+, Chrome 20+, Safari 2+
    • 512 MB RAM minimum recommended
    • 20 GB hard drive recommended
    • 128K or higher DSL or Cable Internet recommended56K dial-up Internet minimum


    Architecture –Server Platform

    • Operating Systems: Windows Server 2012 R2
    • Databases: SQL Server 2014
    • Storage: CoLo Datacenter
    • RAID 1 for OS, swap files
    • RAID 10 for data files, log files, tempdb
    • RAID 5 for backups, archive data, file storage
    • AWS environment uses Elastic Block Storage (EBS) Solid State Drives (SSD) with Provisioned IOPS.
    • Web Application Servers are Load Balanced
    • Database Servers are mirrored and/or replicated
    • Power supplies, network cards, HBAs, networks all redundant
    • Server builds, maintenance, monitoring by team of MCITP, MCSE certified professionals

    Intellectual Property Management Facility /Technology Escrow (optional) Selected Hosting Package Determines # of Servers and Redundancy
    MediSked Agency Management Software