We’re speaking at the 2023 Arc of Illinois Executive Forum Leadership Conference!

How Natural Language Processing Can Be Applied in Human Services

Thursday, June 8 | 1:30 – 2:30 pm CT

Artificial intelligence (AI) is no longer just a plot device in the movies. Natural language processing (NLP) is the use of software to process, analyze, and understand written data – much like the plans and notes we collect on the people we support. This form of AI is the future of what can be harnessed in home and community-based services to extract and quantify written words and study subjective information. This will be the trend of the future, but by the end of our session today, attendees can expect to: 

  • Understand the basics of sentiment analysis and natural language processing and how it can be applied to the human services field
  • Explore real use cases from a provider agency
  • Understand how to improve lives and outcomes through futuristic technologies
  • Learn about opportunities to use NLP to address health equity measures


  • Edgar Mihelic, MA, MA, MBA, Director, Data Analytics, CSS
  • Mandy Carlino, Associate Director of Client Projects, MediSked