Success Stories

The Arc of Delaware County

Using technology to generate efficiencies to allow staff to spend more time with the individuals they support

The Background

The Arc of Delaware County is an agency that covers an expansive county the size of Rhode Island and supports over 260 unduplicated individuals supported by over 180 full-time employees. One of the largest employers in Delaware county, The Arc of Delaware County is also nationally known for their comprehensive immersion trainings to teach specific competencies that provide the principles for creating an effective, sustainable way of supporting individuals.

The Arc of Delaware County provides services for children and adults with disabilities, including in-home training and support, children’s services, case management and service coordination, group recreation and family support, education, training, and employment, adult residential services, and adult guardianship services.

Opportunity

The Arc of Delaware County was inundated with antiquated forms of documentation and wanted their staff to spend less time compiling information and more time with the individuals they support.

The agency was motivated by regulations about documentation, which they saw as time away from providing the actual direct care services.

Solution

The Arc of Delaware County implemented MediSked Connect – Agency Management Platform in 2014 to streamline efficiencies within the agency.

In 2016, they added MediSked’s Electronic Medication Administration Record (eMAR) with funding from a BIP (Balancing Incentive Program) grant.

Result

The staff at The Arc of Delaware County spends much of their time delivering services in the community and they needed an efficient way of indicating changes in real-time.

“MediSked has been effective, it’s great for documenting services”
– Teresa Skinner, Chief Financial Officer, The Arc of Delaware County

IMG_2809

“There are a lot of positives to MediSked Connect – you have to keep at it, keeping staff trained is essential.”
– Teresa Skinner,
Chief Financial Officer,
The Arc of Delaware County

Support from the MediSked team was an integral part of the process in the beginning; I was e-mailing or on the phone with them regularly those first few month’s trouble shooting how do we get the results that we needed. They were always willing to listen and work with us on everything from the presentation of reports, to the daily charting and notes process, to the ISP formats.”

– Darius Newbold,
Assistant Director of Finance,
The Arc of Delaware County

The area our agency covers is pretty huge. We are very spread out and provide an array of services. We saw centralizing our information as an efficiency that makes sense.”

– Molly Little,
Chief Executive Officer,
The Arc of Delaware County

 

Interested in learning more?

Discover why organizations across the country trust MediSked.
(Visited 49 times, 1 visits today)