Success Stories

The Arc of Livingston-Wyoming

Creating continuity across the service delivery system to improve care and satisfaction

The Background

Founded by families in the early 1960s, The Arc of Livingston-Wyoming is a private, not-for-profit agency that supports over 1,100 children and adults with disabilities in upstate New York.

With over 760 employees, the agency provides a wide range of programs including residential, vocational, day, community, and adult clinal services, service coordination, transportation, enrichment, and children’s services, including an integrated day care and Head Start preschool.

The Arc of Livingston-Wyoming has a thriving vocational program initiative, that dates back to 1974, with a host of business services that offer individuals with disabilities the skills and opportunity to do meaningful work in an integrated setting with people of all abilities.


The Arc of Livingston-Wyoming’s current vendor didn’t offer the functionality they needed and wanted to preemptively prepare for the state’s eventual move to managed care.

The team was searching for a solution that would streamline their compliance procedures, enhance collaboration, and increase visibility to improve the Individual Support Plan (ISP) process.


The Arc of Livingston-Wyoming chose to implement MediSked Connect – Agency Management Platform, after conducting an extensive research process.
The increased visibility into everything is so important – it has allowed for creativity that has improved plans and transformed the way we train.”
-Kellie Kennedy


MediSked Connect has led to efficiencies for compliance, inspired new employee trainings that improved plan writing, and led to a break down of internal silos which created more continuity across their service delivery system.

Things are happening more organically – more conversation, more cross-program collaboration, and more consistency across programs.”


“Switching to MediSked Connect pushed us to raise our bar to ensure we are delivering a much better service to the people we serve. It’s been very rewarding because the staff feel good about the work they’re doing, they’re delivering a higher quality service, and people are more satisfied.”
– Kellie Kennedy

Going through implementation is an extensive process and requires resources, but it is time well spent because it requires you to re-evaluate and really get to your core in order to ensure your processes work well. Ultimately, it leads to a better workforce, a more satisfied workforce, a better quality service, and more satisfied individuals in the end.”

– Kellie Kennedy,
Director of Day Services,
The Arc of Livingston-Wyoming

“MediSked Connect is really logical and it forces you to look at your procedures to set up workflows that really make sense. This was also a chance to take a good look at the regulations, to ensure that we were doing things in the most productive way.”

– Kellie Kennedy


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