COVID-19 Resource Center

Keeping You Connected During COVID-19

Given the unfolding COVID-19 pandemic, MediSked has compiled a list of available tools to support you in your efforts to promote the safety and health of the individuals that you work with and your staff. The features below will help you communicate important messages and track critical information related to the COVID-19 pandemic.

Nationally recognized expert, Dr. Tom Pomeranz has developed a list of nearly 20 tangible steps that providers can take to address the critical health and safety needs of individuals and staff during this pandemic.

From documentation to communications and more, Dr Pomeranz offers advice on developing new processes that will help providers adjust to the current environment – while keeping a strong emphasis on remaining person-centered.

We speak with clients and other key stakeholders from across the country to highlight different approaches that they are taking to deliver services and supports to the individuals that need them while maintaining the health and safety of staff.

Learn more about what MediSked’s partners are doing across the country to address the unique environment of COVID-19 by reading our blog series today.

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MediSked has partnered with the COVID-19 Healthcare Coalition in order to promote a collaborative industry response to the novel coronavirus. MediSked is proud to bring unique insights and resources to work together and support those on the front lines in responding to COVID-19.

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MediSked Support

Our US-based Support team of MediSked experts are available by phone Monday through Friday, from 8:00 am – 5:00 pm ET. Support emails will receive responses within 24 hours.

Visit the Client Support Self-Service PortalConnect Portal / Coordinate Portal / Connect Exchange Portal

MediSked Support is available to designated organization contacts. For user assistance or password reset, please contact your administrator.

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More Resources

For comprehensive, up-to-date COVID-19 health information, tools, and resources, please visit these websites:

Centers for Disease Control

World Health Organization

Administration for Community Living

MediSked Shows Our Appreciation

We want to thank all essential workers for their bravery and dedication during this time.

Check out this video we made to express our gratitude to Direct Support Professionals in particular.

MediSked is the leading brand in holistic solutions that improve lives, drive efficiencies, and generate innovations for human service organizations that support our community.

MediSked Virtual Visits is an opportunity to connect via video conference or phone calls with MediSked team members to support social interactions and community inclusion. MediSked volunteers will host 30-minute activity-based sessions with individuals.

MediSked Connect: Tools for Communicating and Tracking

Here are some tools you can use on MediSked Connect to help adjust to the current circumstances of the pandemic.

Immunization Tracking Module (MediSked Connect)

The MediSked Connect platform has added a new module to easily record, track and report on immunizations, such as the vaccines approved for the COVID-19. The new, industry-leading capabilities will enable provider agencies to track dosage and other key information as the roll-out of COVID-19 immunizations continues in states across the country. Learn more here.


Agency Login Page Message (MediSked Connect)

MediSked Connect has an area below the login fields on the login page where a custom message can be added. This area supports HTML content, as well as external links. Contact Support to configure your agency’s homepage message with COVID-19 or other critical content.

Screenshot of the MediSked Connect Agency Login page, which has a "New COVID-19 Policies and Procedures" notice.

Agency Whiteboard (MediSked Connect)

The Agency Whiteboard is an effective way to communicate with staff once they have logged into MediSked Connect. The Agency Whiteboard is on the Connect homepage and is configurable by users whose access level has the Whiteboard permission set to Yes. It supports rich text, allowing users with access to create content emphasizing important messages.

Screenshot of the Provider Agency Digital Whiteboard / Announcements in MediSked Connect.

Observations Module (MediSked Connect)

Agencies can utilize Observations in MediSked Connect to help ensure staff are following important safety procedures for themselves and the individuals they are working with. Agencies can create pandemic-specific observations that record information for both staff and individuals.

Some sample questions that could be used in Observations to track staff health and safety include:

  • Did you sanitize your hands upon arrival?
  • What was your temperature when you clocked in?
  • Do you have any of the following symptoms: Coughing, sore throat, difficulty breathing?
  • How many times did you wash your hands during your shift?
  • Have you had contact with anyone that has Covid-19 or is showing symptoms?

Reviewing Observation Reports regularly and taking action when staff report anything out of the ordinary will be a critical step in monitoring these observations.

Observations are reportable for users with the appropriate access. A downloadable guide to Observations is available here. If you have any issues setting up new Observations, contact Support.

MediSked is here to help you during this time.  We want to thank you for all that you do to continue to support our communities during this unprecedented time.